Supported versions and support service

Based on the application lifecycle management (ALM) provided by EOS Solutions for its apps, the details of the supported versions and the type of assistance provided are listed below.

VersionAssistance type
Last and penultimate major:-> Bug fixes, small improvements / modifications, change requests, new events and support for customizations and fiscal updates
Third to last major: ONLY for the latest cumulative update available-> Bug fixes and fiscal updates
BC14 (Cumulative update 33)-> Bug fixes and fiscal updates

For example, from April 1, 2024:

  • **BC24 and BC23 for all cumulative updates-> Bugfix resolution, small improvements / modifications, change requests, new events and support for customizations and Fiscal Updates

  • BC22.12 ONLY (and until BC22.13 release) -> Bugfix fixes only

  • BC14 (Cumulative update 33) -> Solely bugfix and Fiscal Updates resolution

  • BC21 and previous ((excluding BC14) are out of support

Support requests

Support requests for EOS Business Central apps and verticals must be open indicating:

Note **All information must be provided in English language  **

  1. If NAV o BC
  2. **Infrastructure **(OnPremise / SAAS)
  3. Version and Cumulative Update
  4. Reference** customer** (customer ID)
  5. Check if the apps are up to date. If they are not, update them. If the issue is still present, proceed with the support request 6.List the installed apps by copying them in text format from the Page “Extensions” (SAAS)
  6. Include all custom apps
  7. Full-screen print screen including company name and operating system 9. Explain the issue in detail, providing screenshots. In case of a bug, show the error, the last known error (see example below). Send error logs. files and any useful additional data. If the request is a Change Request, explain in detail the desired feature. Verify that the request is not already logged in https://github.com/EOS-Solutions/IDEAS/issues
  8. Provide screenshots of any useful general setups and attach setups in text format (CTRL + C, CTRL + V) to allow faster reproduction on Labs environments.

Specification to include

  • The version can be found in ? -> Help and Support (attach printscreen). Also send the last known error in case of a bug


  • To attach installed app use the Open in Excel feature in the Extensions list:



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