Supported versions and support service
Based on the application lifecycle management (ALM) provided by EOS Solutions for its apps, the details of the supported versions and the type of assistance provided are listed below.
EOS Solutions has decided to extend support to the third latest major release available, in accordance with Microsoft’s modern lifecycle policy.
| Version | Assistance type |
|---|---|
| Last and penultimate major: no changes, as now for all cumulative updates declared stable by Labs | -> Bug fixes, small improvements / modifications, change requests, new events and support for customizations and fiscal updates |
| Third to last major: ONLY for the latest cumulative update available | -> Bug fixes and fiscal updates |
| BC14 (Cumulative update 33) | -> Bug fixes and fiscal updates |
For example, from May 2, 2022:
BC24 and BC23 for all cumulative updates declared stable by Labs-> Bugfix resolution, small improvements / modifications, change requests, new events and support for customizations and Fiscal Updates
BC22.12 ONLY (and until BC22.13 release) -> Bugfix fixes only
BC14 (Cumulative update 33) -> Solely bugfix and Fiscal Updates resolution
BC21 and previous ((excluding BC14) are out of support
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